Shipping policy

Last updated: 15 september 2026

Where we ship

We ship to all countries in the European Union. All orders are sent from the Netherlands with PostNL.

We do not currently ship outside the EU. A small number of territories that belong to EU Member States fall outside the EU customs and VAT area (for example the Canary Islands, Ceuta, Melilla and the French overseas departments). We are unable to ship to these destinations at the moment.

Processing time

Orders are packed and handed to PostNL within 2 working days of payment. Orders placed on weekends or Dutch public holidays are processed on the next working day.

You will receive a confirmation email when you order, and a second email with a tracking number as soon as your parcel is on its way.

During sales periods or product launches, processing may take a little longer. If that is the case we will say so on the website before you order.

Shipping rates and delivery times

Shipping is free on orders over €35 within The Netherlands. 

he exact shipping cost for your order is calculated at checkout and shown to you before you pay. Delivery times are estimates provided by PostNL and are counted from the moment your parcel is dispatched, not from the moment you order.

All prices in our store include Dutch VAT. Because we ship within the EU, there are no import duties or customs charges on your order.

Tracking your order

European orders are sent with track and trace. You will receive your tracking number by email once the parcel has been dispatched, and you can follow it on the PostNL website or in the PostNL app.

Tracking information can take up to 24 hours to become active after you receive the email. If nothing has updated after that, please contact us.

Delivery and risk

Your parcel remains our responsibility until it reaches you. The risk of loss or damage passes to you only when you — or someone you have designated, other than the carrier — take physical possession of the products.

In practice this means: if your parcel is lost, stolen before delivery, or arrives damaged, that is our problem to solve, not yours. You do not need to claim against PostNL yourself.

If nobody is home

If you are not at home, PostNL will usually try a neighbour, leave the parcel at a nearby PostNL point, or attempt delivery again the next working day. The card in your letterbox and your tracking page will tell you which.

Parcels left at a PostNL point are normally held for a limited period before being returned to us. If a parcel is returned to us because it was not collected in time or because the address was incomplete, we will contact you. We can re-send it, but the cost of re-shipping will be charged to you.

Delayed orders

Unless we have agreed otherwise with you, we will deliver your order within 30 days of the day after you place it.

If we have not delivered within that period, you can give us an additional reasonable period to do so. If we still fail to deliver, you may cancel your order and we will refund everything you have paid, including shipping costs, without delay.

We depend on PostNL for the actual delivery and cannot control delays caused by the carrier, weather, strikes or other circumstances outside our reasonable control. What we can do is keep you informed, chase the parcel with PostNL, and put things right if it does not arrive.

Lost parcels

If your tracking has not updated for several working days, or the tracking says delivered but you have not received anything, email us at info@shopselve.com with your order number.

We will open an investigation with PostNL. If the parcel cannot be located, we will send you a replacement or give you a full refund, including shipping costs — your choice.

Damaged parcels

Please check your order when it arrives. If the packaging or a product is damaged, email info@shopselve.com within 7 days with your order number and photographs of both the outer packaging and the product.

We will send a replacement or refund you in full, including shipping costs. You do not need to pay to return a damaged product.

Incorrect addresses

Please check your delivery address carefully before completing your order. If you notice a mistake, email us immediately at info@shopselve.com — if your parcel has not yet been dispatched we can usually still correct it.

We cannot be held responsible for parcels delivered to an incorrect address that you provided. If such a parcel is returned to us, we will contact you to arrange re-shipping at your cost.

Returns

Information about returns, the 14-day right of withdrawal and how our hygiene seal affects it can be found in our Returns and Refunds Policy.

Questions

Email us at info@shopselve.com with your order number and we will help you.